Privacy Policy

Effective Date: 7th April, 2025

At My Solution Services, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing information, business details.

  • Account Information: Login credentials, service preferences.

  • Payment Information: Credit/debit card or UPI details, invoicing records.

  • Technical Information: IP address, browser type, operating system, device type, cookies, and analytics data.

  • Project Information: Content, login access, and other materials necessary to provide you with digital services.

2. How We Use Your Information

We use your information to:

  • Provide and manage services (web hosting, development, marketing, etc.)

  • Process payments and send invoices

  • Respond to customer support inquiries

  • Send service-related notifications and updates

  • Conduct internal audits and performance analysis

  • Improve our services and website experience

3. Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share information with:

  • Trusted partners and service providers (e.g., payment gateways, email marketing tools)

  • Legal authorities, if required to comply with laws or to protect our legal rights

  • Our internal development and support teams on a need-to-know basis

4. Data Security

We implement strong security practices to protect your personal data:

  • SSL encryption on our website

  • Secure servers with firewall protection

  • Access controls and restricted internal data access

  • Regular backups and malware monitoring

However, no digital method is 100% secure. We cannot guarantee absolute security, but we strive to protect your information to the best of our abilities.

5. Cookies & Tracking

We use cookies and analytics tools (like Google Analytics) to:

  • Understand user behavior and improve website performance

  • Store user preferences and session information

  • Track referral sources and advertising effectiveness

You can control cookie settings via your browser preferences.

6. Email & Communication

By signing up or purchasing from us, you agree to receive transactional and promotional emails from My Solution Services.

You can unsubscribe from marketing emails at any time using the link provided in the email.

7. Third-Party Links

Our website or emails may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Data Retention

We retain your personal and project data:

  • For as long as your account is active

  • As required by law for tax and legal obligations

  • Until you request deletion (with limitations for ongoing service dependencies)

9. Your Rights

You may request:

  • Access to your personal data

  • Correction of incorrect or outdated data

  • Deletion of your data (subject to legal limits)

Email your request to support@mysolutionservices.in.

10. Changes to Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with an updated effective date.

11. Jurisdiction

All privacy-related disputes will be handled under the jurisdiction of Asansol, West Bengal, India.

Contact Us

Privacy Queries: support@mysolutionservices.in
Support: +91-9429691367
Website: www.mysolutionservices.in