Support

INR USD
$33USD
Quarterly
Technical Support
Support Hours
Monday to Saturday, 10:00 AM – 8:00 PM (IST) Support Mode
Live Chat, Ticket, Email, Remote Support (TeamViewer/ultraviewer/Google Meet)
What’s Included in Free Technical Support
Bug Fixes & Troubleshooting
Minor UI/UX adjustments (alignment issues, responsiveness), Error resolution (e.g., 500 errors, blank pages, crashes), Fixing app crashes or freezes, Fixes for integration issues (e.g., payment gateway, API, etc.), App & Website Assistance
Help with app performance issues (slow loading, minor lags), Assistance in using admin panels and dashboards
Basic user training and documentation
Re-publishing support (in case app is removed due to technical reasons)
Configuration Support
Guidance for hosting or domain issues (e.g., DNS updates)
Firebase or Push Notification setup (one-time)
SMTP or Email configuration (one-time)


What’s Not Included in Free Support
project version upgradation request
Major Feature Requests
Adding new modules (e.g., wishlist, wallet, referral system)
Custom page designs or UI overhauls
Adding new APIs or third-party integrations
Server Maintenance or Migration
Shifting website/app to another server
Full server configuration from scratch (after initial installation)
Design & Branding Changes
Logo redesign or replacement
Full color theme change or layout restructuring
Play Store/Console Management
Play Store suspension recovery or policy appeals
Using our team’s developer console (client must provide access)
Creating new developer accounts or handling payment verifications
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INR USD