{"id":147,"date":"2021-03-30T09:14:16","date_gmt":"2021-03-30T09:14:16","guid":{"rendered":"https:\/\/mysolutionservices.in\/store\/?page_id=147"},"modified":"2026-07-25T16:09:09","modified_gmt":"2026-07-25T16:09:09","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/mysolutionservices.in\/store\/refund-policy\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]\t\t\n\t\t<div id=\"wd-606303e4eab95\" class=\"title-wrapper wd-wpb set-mb-s reset-last-child  wd-rs-606303e4eab95 wd-title-color-default wd-underline-colored wd-title-style-simple wd-width-100 text-center \">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-xl\" >Refund Policy<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_column_text css=&#8221;&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]<\/p>\n<p data-start=\"167\" data-end=\"202\"><strong data-start=\"167\" data-end=\"186\">Effective Date:<\/strong> 7th April, 2025<\/p>\n<p data-start=\"204\" data-end=\"439\">At <strong data-start=\"207\" data-end=\"231\">My Solution Services<\/strong>, we strive to provide top-quality digital solutions and ensure customer satisfaction. However, due to the nature of our services, we have established a transparent and strict refund policy as outlined below.<\/p>\n<hr data-start=\"441\" data-end=\"444\" \/>\n<h2 data-start=\"446\" data-end=\"474\"><strong data-start=\"449\" data-end=\"474\">1. General Conditions<\/strong><\/h2>\n<p data-start=\"475\" data-end=\"679\">Refunds are only processed under the conditions listed in this policy. By availing our services, you agree to these terms. <strong data-start=\"598\" data-end=\"679\">Refunds will not be issued for change-of-mind, negligence, or service misuse.<\/strong><\/p>\n<hr data-start=\"681\" data-end=\"684\" \/>\n<h2 data-start=\"686\" data-end=\"707\"><strong data-start=\"689\" data-end=\"707\">2. API Monthly Plans<\/strong><\/h2>\n<div class=\"_tableContainer_16hzy_1\">\n<div class=\"_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse\" tabindex=\"-1\">\n<table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"709\" data-end=\"928\">\n<thead data-start=\"709\" data-end=\"763\">\n<tr data-start=\"709\" data-end=\"763\">\n<th data-start=\"709\" data-end=\"728\" data-col-size=\"sm\">Type<\/th>\n<th data-start=\"728\" data-end=\"763\" data-col-size=\"sm\">Refund Eligibility<\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"819\" data-end=\"928\">\n<tr data-start=\"819\" data-end=\"873\">\n<td data-start=\"819\" data-end=\"838\" data-col-size=\"sm\">Google MAP API<\/td>\n<td data-start=\"838\" data-end=\"873\" data-col-size=\"sm\">Refundable within <strong data-start=\"858\" data-end=\"868\">7 days<\/strong><\/td>\n<\/tr>\n<tr data-start=\"874\" data-end=\"928\">\n<td data-start=\"874\" data-end=\"893\" data-col-size=\"sm\">Whatsapp API<\/td>\n<td data-start=\"893\" data-end=\"928\" data-col-size=\"sm\">Refundable within 7 <strong data-start=\"913\" data-end=\"924\">days<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"sticky end-(--thread-content-margin) h-0 self-end select-none\">\n<div class=\"absolute end-0 flex items-end\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<ul data-start=\"930\" data-end=\"1085\">\n<li data-start=\"930\" data-end=\"1024\">\n<p data-start=\"932\" data-end=\"1024\">Refunds are only applicable if the account is in good standing and no misuse has occurred.<\/p>\n<\/li>\n<li data-start=\"1025\" data-end=\"1085\">\n<p data-start=\"1027\" data-end=\"1085\"><strong data-start=\"1027\" data-end=\"1085\">Domain or email configuration fees are non-refundable.<\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1087\" data-end=\"1090\" \/>\n<h2 data-start=\"1092\" data-end=\"1121\"><strong data-start=\"1095\" data-end=\"1121\">3. Domain Registration<\/strong><\/h2>\n<ul data-start=\"1122\" data-end=\"1272\">\n<li data-start=\"1122\" data-end=\"1174\">\n<p data-start=\"1124\" data-end=\"1174\"><strong data-start=\"1124\" data-end=\"1172\">All domain registrations are non-refundable.<\/strong><\/p>\n<\/li>\n<li data-start=\"1175\" data-end=\"1272\">\n<p data-start=\"1177\" data-end=\"1272\">Once registered, domains cannot be canceled or exchanged as per third-party registrar policies.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1274\" data-end=\"1277\" \/>\n<h2 data-start=\"1279\" data-end=\"1317\"><strong data-start=\"1282\" data-end=\"1317\">4. Website Development &amp; Design<\/strong><\/h2>\n<ul data-start=\"1318\" data-end=\"1574\">\n<li data-start=\"1318\" data-end=\"1420\">\n<p data-start=\"1320\" data-end=\"1420\">Once development work has started or resources have been allocated, <strong data-start=\"1388\" data-end=\"1419\">no refunds will be provided<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1421\" data-end=\"1574\">\n<p data-start=\"1423\" data-end=\"1574\">If cancellation is requested <strong data-start=\"1452\" data-end=\"1474\">before work begins<\/strong>, a <strong data-start=\"1478\" data-end=\"1508\">partial refund (up to 80%)<\/strong> may be considered after deducting admin and consultation charges.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1576\" data-end=\"1579\" \/>\n<h2 data-start=\"1581\" data-end=\"1618\"><strong data-start=\"1584\" data-end=\"1618\">5. Customization &amp; Hourly Work<\/strong><\/h2>\n<ul data-start=\"1619\" data-end=\"1828\">\n<li data-start=\"1619\" data-end=\"1718\">\n<p data-start=\"1621\" data-end=\"1718\">All custom development or tasks billed hourly are <strong data-start=\"1671\" data-end=\"1689\">non-refundable<\/strong> once initiated or delivered.<\/p>\n<\/li>\n<li data-start=\"1719\" data-end=\"1828\">\n<p data-start=\"1721\" data-end=\"1828\">Any approved refund will only apply to <strong data-start=\"1760\" data-end=\"1776\">unused hours<\/strong> and must be requested within <strong data-start=\"1806\" data-end=\"1816\">3 days<\/strong> of payment.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1830\" data-end=\"1833\" \/>\n<h2 data-start=\"1835\" data-end=\"1862\"><strong data-start=\"1838\" data-end=\"1862\">6. Digital Marketing<\/strong><\/h2>\n<ul data-start=\"1863\" data-end=\"2098\">\n<li data-start=\"1863\" data-end=\"2003\">\n<p data-start=\"1865\" data-end=\"2003\">Due to the real-time execution of marketing campaigns (Facebook, Google Ads, SEO, etc.), <strong data-start=\"1954\" data-end=\"2002\">no refunds are allowed after campaign launch<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2004\" data-end=\"2098\">\n<p data-start=\"2006\" data-end=\"2098\">For prepaid ad budgets, refunds are only possible <strong data-start=\"2056\" data-end=\"2097\">if the campaign hasn&#8217;t been initiated<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2100\" data-end=\"2103\" \/>\n<h2 data-start=\"2105\" data-end=\"2150\"><strong data-start=\"2108\" data-end=\"2150\">7. Support, Lifetime Updates<\/strong><\/h2>\n<ul data-start=\"2151\" data-end=\"2385\">\n<li data-start=\"2151\" data-end=\"2268\">\n<p data-start=\"2153\" data-end=\"2268\">\u201c<strong data-start=\"2154\" data-end=\"2184\">Lifetime Updates<\/strong>\u201d refers to <strong data-start=\"2196\" data-end=\"2208\">10 years<\/strong> of access to hosting and updates from the date of purchase.<\/p>\n<\/li>\n<li data-start=\"2269\" data-end=\"2334\">\n<p data-start=\"2271\" data-end=\"2334\">After 10 years, support is renewable starting at <strong data-start=\"2320\" data-end=\"2333\">$12\/month<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2335\" data-end=\"2385\">\n<p data-start=\"2337\" data-end=\"2385\"><strong data-start=\"2337\" data-end=\"2351\">No refunds<\/strong> for support plans once activated.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2387\" data-end=\"2390\" \/>\n<h2 data-start=\"2392\" data-end=\"2436\"><strong data-start=\"2395\" data-end=\"2436\">8. Situations Not Eligible for Refund<\/strong><\/h2>\n<p data-start=\"2437\" data-end=\"2499\">Refunds will not be entertained under the following scenarios:<\/p>\n<ul data-start=\"2500\" data-end=\"2754\">\n<li data-start=\"2500\" data-end=\"2543\">\n<p data-start=\"2502\" data-end=\"2543\">Incomplete understanding of our services.<\/p>\n<\/li>\n<li data-start=\"2544\" data-end=\"2604\">\n<p data-start=\"2546\" data-end=\"2604\">Delayed response or unavailability from the client\u2019s side.<\/p>\n<\/li>\n<li data-start=\"2605\" data-end=\"2661\">\n<p data-start=\"2607\" data-end=\"2661\">Inability to provide necessary credentials or content.<\/p>\n<\/li>\n<li data-start=\"2662\" data-end=\"2720\">\n<p data-start=\"2664\" data-end=\"2720\">Expectation mismatch without a documented scope of work.<\/p>\n<\/li>\n<li data-start=\"2721\" data-end=\"2754\">\n<p data-start=\"2723\" data-end=\"2754\">Violations of our terms of use.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2756\" data-end=\"2759\" \/>\n<h2 data-start=\"2761\" data-end=\"2793\"><strong data-start=\"2764\" data-end=\"2793\">9. Refund Request Process<\/strong><\/h2>\n<p data-start=\"2794\" data-end=\"2814\">To request a refund:<\/p>\n<ul data-start=\"2815\" data-end=\"3042\">\n<li data-start=\"2815\" data-end=\"2946\">\n<p data-start=\"2817\" data-end=\"2946\">Email us at <strong data-start=\"2829\" data-end=\"2862\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2831\" data-end=\"2860\">billing@mysolutionservices.in<\/a><\/strong> with your <strong data-start=\"2873\" data-end=\"2886\">full name<\/strong>, <strong data-start=\"2888\" data-end=\"2902\">invoice ID<\/strong>, and a detailed <strong data-start=\"2919\" data-end=\"2929\">reason<\/strong> for the request.<\/p>\n<\/li>\n<li data-start=\"2947\" data-end=\"3042\">\n<p data-start=\"2949\" data-end=\"3042\">Valid refunds will be processed to the original payment method within <strong data-start=\"3019\" data-end=\"3041\">7\u201314 business days<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3044\" data-end=\"3047\" \/>\n<h2 data-start=\"3049\" data-end=\"3078\"><strong data-start=\"3052\" data-end=\"3078\">10. Dispute Resolution<\/strong><\/h2>\n<p data-start=\"3079\" data-end=\"3228\">If you are unhappy with our services, please contact us before initiating a payment dispute. We aim to resolve all matters professionally and fairly.<\/p>\n<blockquote data-start=\"3230\" data-end=\"3344\">\n<p data-start=\"3232\" data-end=\"3344\"><strong data-start=\"3232\" data-end=\"3241\">Note:<\/strong> <em data-start=\"3242\" data-end=\"3344\">All disputes shall be subject to the jurisdiction of courts in <strong data-start=\"3306\" data-end=\"3337\">Asansol, West Bengal, India<\/strong> only.<\/em><\/p>\n<\/blockquote>\n<hr data-start=\"3346\" data-end=\"3349\" \/>\n<h2 data-start=\"3351\" data-end=\"3368\"><strong data-start=\"3354\" data-end=\"3368\">Need Help?<\/strong><\/h2>\n<p data-start=\"3369\" data-end=\"3489\"><strong data-start=\"3372\" data-end=\"3382\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3383\" data-end=\"3412\">billing@mysolutionservices.in<\/a><br data-start=\"3412\" data-end=\"3415\" \/><strong data-start=\"3418\" data-end=\"3428\">Phone:<\/strong> +91-9429691367<br data-start=\"3443\" data-end=\"3446\" \/><strong data-start=\"3449\" data-end=\"3461\">Website:<\/strong> <a class=\"\" href=\"https:\/\/mysolutionservices.in\/store\" target=\"_new\" rel=\"noopener\" data-start=\"3462\" data-end=\"3487\">www.mysolutionservices.in<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;] Effective Date: 7th April, 2025 At My Solution Services, we strive to provide top-quality digital solutions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-147","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mysolutionservices.in\/store\/wp-json\/wp\/v2\/pages\/147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mysolutionservices.in\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mysolutionservices.in\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mysolutionservices.in\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mysolutionservices.in\/store\/wp-json\/wp\/v2\/comments?post=147"}],"version-history":[{"count":8,"href":"https:\/\/mysolutionservices.in\/store\/wp-json\/wp\/v2\/pages\/147\/revisions"}],"predecessor-version":[{"id":3615,"href":"https:\/\/mysolutionservices.in\/store\/wp-json\/wp\/v2\/pages\/147\/revisions\/3615"}],"wp:attachment":[{"href":"https:\/\/mysolutionservices.in\/store\/wp-json\/wp\/v2\/media?parent=147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}