We wanted to take a moment to clarify our services and policies to ensure a clear understanding.

Firstly, we appreciate your business and value your support. However, we would like to inform you that any form of customization, beyond the scope of our standard technical support, is considered chargeable. This includes any requests for customizations or modifications to our products or services.

Our primary focus is to assist you with technical issues and provide solutions to ensure the smooth functioning of our products.

We are dedicated to resolving any technical problems you may encounter and ensuring your satisfaction with our services.

Please note that we do not provide suggestions or guidance beyond technical support.

Our expertise lies in resolving technical issues and providing assistance related to our products and services.

This includes installing core, theme, and plugin updates, maintenance, email support, backups, a staging site for testing new features and updates, technical support, and security against hackers.

It does not include any kind of customization (like design changes, new features added, etc). and the work necessary to fix things broken by updates. If an update breaks something, I’ll revert to the last functional version of the site and we’ll discuss what needs to be done.

If you require any technical support or encounter any difficulties, please don’t hesitate to reach out to our support team.

We will be more than happy to assist you within the defined scope of our services.

Thank you for your understanding and cooperation. We value your business and look forward to continuing to serve you.